## What you can do with this document You can get information about the hotel's general description, location, amenities, and facilities. You can also answer guest questions about policies (check-in/out, cancellation, pets, accessibility), pricing behavior and seasonality, and meeting or event spaces. Use the FAQ section to respond to specific guest queries. --- # Hotel Description ## Hotel General Description: The Lodging Establishments is a Hotel. - The Hotel is located in Greece. - The Hotel has a two-star rating. - It is a small-sized Hotel with 22 rooms. - The Hotel falls into the following categories: business, city, bb and family. ## Hotel Extended Description: -Description : El Kastro Hotel is located 100 meters from the city center and is the ideal starting point to discover the historical sites of Heraklion. It offers spacious rooms with air conditioning and free breakfast. The rooms at Kastro feature modern decor with wallpapered walls and draped curtains. They are equipped with an LCD TV and a small refrigerator. Some rooms include a terrace or balcony. In the mornings, a plentiful buffet breakfast with fresh juices is served in a spacious breakfast area. The hotel also features a 24-hour bar, where drinks and light snacks are served; room service and free internet connection. The reception of the Kastro hotel, open 24 hours, provides car rental services and tourist information. The hotel is located 15 minutes by car from the famous archaeological area of the Palace of Knossos, 1.5 km from the port, and 4 km from Heraklion Airport. Guests can park their car at the City Center Parking for an additional fee. -Reviews : Some reviews from users are: - “Very comfortable rooms, the bed super comfy and the bathroom very nice, totally renovated and great shower. The staff very friendly” - “Excellent location, close to everything. The breakfast abundant and varied. The staff very attentive and kind!” - “The modernity, the comfort, location, the breakfast, the treatment of the staff” - “I liked everything, especially the treatment of the staff, especially Maria, who organized several tours according to my interests. The hotel is central, close to the port, clean and pleasant. The breakfast was very good too. I recommend it and will return in the future.” - “It is very central, the rooms are new. The bed is very comfortable. Breakfast is served from 7:30, it is complete,” - “The staff, very kind, let me check in earlier than expected since my flight arrived in the early morning. They even let me choose the room between 2!! Very kind, they also managed the car rental. Delicious breakfast.” - “The room is beautiful. The location excellent. The breakfast very complete. Everything was great” - “The breakfast was acceptable but not the best of the hotel” - “The access to the hotel, the location and the kindness of the staff.” - “The hotel is very close to the center where there are many restaurants and shops, but it is in a quiet place. The room was comfortable and quite new, with enough space. The staff was very kind. The breakfast was good, there was everything for...” -Parking information : Guests can park their car in the city center parking for an additional fee. -Rooms information : Webpage: """ the rooms of the kastro feature modern decor with wallpapered walls and draped curtains. they are equipped with an lcd tv and a small fridge. some rooms include a terrace or balcony ## Hotel Location Information: This hotel is located in an area with high hotel competition, characterized by a significant density of hotels in its surroundings. - It is in a highly touristic zone. - It is situated in one of the city's finest gastronomic areas. - The hotel is one of the nearest to stadiums Eleftherias Stadium, to monuments Dermata Gate, to museums Christian Art Museum, Natural History Museum of Crete, Historical Museum of Crete, to stations KTEL. - The hotel is within walking distance of museums Heraklion Museum of Ancient Greek Technology Kostas Kotsanas, Christian Art Museum, Archaeological Museum, Historical Museum of Crete, of stations Tourist Bus Parking. - The hotel is near to stadiums Eleftherias Stadium, to monuments Dermata Gate, Olympic Harmony, to museums RAM Rulers, Natural History Museum of Crete, to stations KTEL - Intercity Bus Station of Heraklion, Heraklion, Champion Jet 2 & Caldera Vista, KTEL. - It is well-connected to public transportation, being able to walk to stations KTEL - Intercity Bus Station of Heraklion, Heraklion, Champion Jet 2 & Caldera Vista, KTEL. Hotel Market: The hotel's clientele is evenly split between local tourists and foreigners. - The country from which the hotel receives the most visitors is Greece. ## Hotel Stationality: This property does not have more demand on weekends - In this property the high season goes: from the fortnight of 07 of May to the fortnight of 02 of December - In this property the mean lead time is 37.803, with 80% of the users with lead time between 17.558 and 65.838 - This property is not closed on any period of the year - In this property there is no peak dates # Frequently Asked Questions (FAQs) What is the official name of the property? The official name of the hotel is kastro hotel. [Related terms: property name, hotel title, establishment name] Where is kastro hotel located? kastro hotel is located at theotokopoulou 22,iraklio,71202,greece. [Related terms: address, directions, whereabouts, neighborhood, map location, surroundings] What is the official website of kastro hotel? You can visit the official website at https://www.kastro-hotel.gr/. [Related terms: website, link, homepage, web address, online site] Which languages are spoken by the staff at kastro hotel? The staff at kastro hotel speaks: We speak English, Greek and German.. [Related terms: multilingual staff, translators] What are the check-in and check-out hours at kastro hotel? Adjusted check-in time is 15:00 p.m. and check-out time is 11:00 a.m.. [Related terms: arrival time, departure time, check-in policy, check-out policy, front desk hours] What is the cancellation policy at kastro hotel? Kastro Hotel offers fully refundable room rates that can be canceled up to a few days before check-in, depending on the property's cancellation policy. Specific terms and conditions may vary, so it's advisable to check the exact policy for your booking.. [Related terms: refund policy, booking cancellation, modify reservation, cancel rules, money back] Which payment options are accepted at kastro hotel? kastro hotel accepts the following payment methods: Kastro Hotel in Heraklion, Greece, accepts the following payment methods: Visa, Mastercard, Maestro, American Express, Diners Club, China UnionPay, and cash.. [Related terms: credit cards, accepted cards, cash payment, methods of payment, visa, mastercard] Are there any additional fees or taxes at kastro hotel? Yes, please note the following charges: The safe key has an additional charge of 5,00€ per stay, not per day. However, the price on booking.com includes all the taxes.. [Related terms: taxes, extra charges, tourist tax, resort fee, surcharges, hidden costs] Does kastro hotel offer accessible rooms for guests with disabilities? Yes, kastro hotel offers accessible facilities. Upper floors accessible by elevator. [Related terms: disabled access, handicap accessible, mobility impaired, wheelchair friendly rooms, ADA compliance] Is smoking allowed at kastro hotel? it is smoke free. [Related terms: smoking policy, non-smoking, designated smoking area, cigarettes, vaping] Does kastro hotel have parking? Yes, kastro hotel offers parking. Private parking is available at a location nearby (reservation is not needed) and costs EUR 12 per day.. [Related terms: car park, garage, valet parking, vehicle storage, parking lot] Does kastro hotel have a lobby? Yes, kastro hotel features a lobby area. Kastro Hotel features a modern lounge area for guests, providing a comfortable and friendly environment. Additionally, the hotel offers a TV room and a bar, enhancing the communal experience for visitors.. [Related terms: reception area, waiting area, entrance hall, foyer] Are there elevators at kastro hotel? Yes, kastro hotel is equipped with elevators. The hotel has a lift that connects all 5 floors.. [Related terms: lifts, accessible access, floors access] Does kastro hotel have a garden or terrace? Yes, kastro hotel features a garden or terrace.. [Related terms: courtyard, outdoor space, park, green area, patio] Is there a shared lounge or TV area at kastro hotel? Yes, kastro hotel has a shared lounge/TV area.. [Related terms: common room, tv room, relaxation area, social space] Are there conference rooms at kastro hotel? Yes, conference rooms are available. Kastro Hotel in Heraklion, Crete, offers an air-conditioned conference room accommodating up to 30 persons, equipped with a range of audiovisual aids.. [Related terms: event space, convention room, seminar room, auditorium] Does kastro hotel offer meeting rooms? Yes, meeting rooms are available. Kastro Hotel in Heraklion, Crete, offers one meeting room with a capacity of up to 30 people. The meeting facilities include wireless internet access, a copier, and a fax machine.. [Related terms: boardroom, meeting space, work room] Does kastro hotel offer fax and photocopying services? Yes, fax and photocopying services are available.. [Related terms: printing, copy machine, office services, scanning] Does kastro hotel have a 24-hour front desk? Yes, the front desk operates 24/7. The reception operates 24 hours a day and is willing to help you with any inquiry or information required.. [Related terms: 24/7 reception, night porter, always open reception, front desk] Is early check-in available at kastro hotel? Yes, early check-in is possible. Early check-in is subject to availability.. [Related terms: arrive early, morning check-in, flexible arrival] Does kastro hotel offer baggage storage? Yes, baggage storage is available. You can store your bags in our luggage room free of charge.. [Related terms: luggage storage, leave bags, suitcase storage, cloakroom] Does kastro hotel offer currency exchange? Yes, currency exchange services are available. Kastro Hotel in Heraklion, Crete, Greece, offers 24-hour currency exchange services. The hotel operates year-round and features 39 spacious rooms. The reception is available 24 hours a day to assist with any inquiries or information. Additional amenities include car rental and excursions, parking space affiliated with the City Central Park Theotokopoulos (with a fee of 6 euros per 24 hours), luggage storage available 24 hours, mail and courier services, and business amenities such as fax, postage, photocopying, and telephone services. The hotel is fully air-conditioned, with a modernized lounge and a breakfast room offering a buffet breakfast served every morning from 07:30 to 10:30 in the hotel's restaurant located on the ground level.. [Related terms: change money, foreign exchange, forex, convert currency] Is a wake-up service available at kastro hotel? Yes, a wake-up service is available.. [Related terms: morning call, alarm call, wake up service] Does kastro hotel offer car rental services? Yes, car rental services are available.. [Related terms: hire car, rent a vehicle, auto rental] Does kastro hotel have a restaurant? Yes, kastro hotel has a restaurant on-site. Kastro Hotel in Heraklion, Crete, offers a buffet-style breakfast room and a 24-hour bar. Additionally, the hotel provides room service during limited hours, allowing guests to enjoy meals in their rooms. The hotel also features a coffee shop/café, providing guests with various dining options on-site.. [Related terms: dining, place to eat, bistro, cafe, food service] Is there a bar at kastro hotel? Yes, there is a bar at the hotel.. [Related terms: cocktails, pub, drinks, lounge bar, wine bar] Is there a snack bar at kastro hotel? Yes, a snack bar is available. Kastro Hotel offers a 24-hour bar serving drinks and light meals, providing guests with convenient snack options throughout the day.. [Related terms: light bites, coffee shop, deli, quick food] Does kastro hotel offer room service? Yes, room service is available. Kastro Hotel offers room service up to midnight, allowing guests to enjoy quality service from morning to night.. [Related terms: in-room dining, food delivery, meal service in room] Are there vending machines at kastro hotel? Yes, vending machines are available.. [Related terms: drinks machine, snack machine, automatic dispenser] Is there a library at kastro hotel? Yes, guests have access to a library. Kastro Hotel in Heraklion, Greece, offers a library for guests to enjoy during their stay.. [Related terms: reading room, books, quiet area, study] Is daily housekeeping provided at kastro hotel? Yes, daily housekeeping is provided.. [Related terms: room cleaning, maid service, bed making, tidy up] Does kastro hotel offer laundry services? Yes, laundry services are available. Kastro Hotel in Heraklion, Greece, offers laundry services for guests, including dry cleaning and self-laundry facilities. Additional services include express check-in/check-out, luggage storage, conference rooms, currency exchange, photocopying, multilingual staff, elevator/lift, 24-hour reception, meeting rooms, safe-deposit box, and tour desk.. [Related terms: washing service, clothes washing, laundromat, self-service laundry] Is ironing service available at kastro hotel? Yes, ironing service is available. Each room at Kastro Hotel is equipped with an iron and ironing board, allowing guests to iron their clothes at their convenience.. [Related terms: pressing service, clothes ironing] Does kastro hotel offer dry cleaning? Yes, dry cleaning services are available. Kastro Hotel in Heraklion, Greece, offers dry cleaning and laundry services for guests. Additional amenities include express check-in and check-out, conference space, and a meeting room.. [Related terms: professional cleaning, suit cleaning, delicate garment cleaning] Does kastro hotel have 24-hour security? Yes, 24-hour security is in place.. [Related terms: guards, night security, safe property, patrol] Are there security alarms at kastro hotel? Yes, security alarms are installed.. [Related terms: burglar alarm, intruder alert, safety system] Does kastro hotel have smoke alarms? Yes, smoke alarms are installed.. [Related terms: fire detection, smoke detectors, fire safety] Are there fire extinguishers at kastro hotel? Yes, fire extinguishers are available.. [Related terms: fire fighting equipment, safety equipment] Is there a safety deposit box at kastro hotel? Yes, a safety deposit box is available. Kastro Hotel in Heraklion, Greece, provides personal laptop-size safe deposit boxes in all rooms. Additionally, the hotel offers safety deposit boxes at the reception for guest use.. [Related terms: hotel safe, valuables storage, secure box] Is Wi-Fi available at kastro hotel? Yes, kastro hotel offers Wi-Fi. The hotel offers free Wi-Fi for all guests.. [Related terms: internet access, wireless connection, high-speed net, online access, broadband] Do the rooms at kastro hotel have a TV? Yes, the rooms are equipped with a TV.. [Related terms: television, cable TV, satellite channels, flat screen] Is there an alarm clock in the room at kastro hotel? Yes, an alarm clock is provided.. [Related terms: alarm clock, wake up clock, radio clock] Are baby cribs available at kastro hotel? Yes, baby cribs are available. Kastro Hotel in Heraklion, Greece, offers baby cribs for children aged 2 years and under at no additional charge. Cribs can be added to all room types, but extra beds cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.. [Related terms: cot, infant bed, baby bed] Is there a desk in the room at kastro hotel? Yes, the rooms are equipped with a desk.. [Related terms: work space, writing table, office desk, workstation] Do the rooms at kastro hotel have air conditioning? Yes, the rooms are air-conditioned.. [Related terms: AC, A/C, climate control, cooling, air con] Do the rooms at kastro hotel have a heater? Yes, heating is available in the rooms.. [Related terms: heating, central heating, radiator, warmth] Are mosquito nets provided at kastro hotel? Yes, mosquito nets are provided.. [Related terms: insect screen, bug net, bed canopy] Is there a safe box in the room at kastro hotel? Yes, the room is equipped with a safe box. The safe key has an additional charge of 5,00€ per stay, not per day.. [Related terms: in-room safe, room security box, valuables locker] Is there a wardrobe or closet in the room at kastro hotel? Yes, a wardrobe or closet is provided.. [Related terms: clothes storage, armoire, cupboard, hanging space] Do the rooms at kastro hotel have a balcony or terrace? Yes, rooms feature a balcony or terrace. Most of our rooms have balconies.. [Related terms: veranda, patio, outdoor deck, private balcony] Is a hairdryer provided at kastro hotel? Yes, a hairdryer is available in the room.. [Related terms: blow dryer, hair dryer] Is an iron and ironing board available at kastro hotel? Yes, an iron and ironing board are provided.. [Related terms: clothes iron, pressing facilities] Are towels provided at kastro hotel? Yes, towels are provided.. [Related terms: bath towels, hand towels, beach towels, bathroom linens] Is linen provided at kastro hotel? Yes, linen is provided.. [Related terms: bed sheets, bedding, pillowcases, duvet covers] Is there a lounge area at kastro hotel? Yes, a lounge area is available. Kastro Hotel in Heraklion, Crete, offers a modernized lounge area for guests. Additionally, the hotel features a rooftop lounge area where guests can enjoy fresh air and city views. The hotel also provides a 24-hour bar and a TV room for guest use.. [Related terms: sitting room, parlor, relaxation space] Is there a coffee/tea maker in the room at kastro hotel? Yes, a coffee/tea maker is provided.. [Related terms: kettle, coffee machine, tea facilities, espresso machine] Are bathrobes and slippers provided at kastro hotel? Yes, bathrobes and slippers are provided.. [Related terms: robes, house shoes, spa gown] Do the rooms at kastro hotel have a sea view? Yes, some rooms offer a sea view. The Suite, located on the 5th floor, is uniquely & exclusively designed, offering breathtaking views over the sea and the city of Heraklion. A large picture window overlooking the sea is the perfect venue for a demanding businessman, comprising a fully equipped working desk with the free broadband high speed Internet connection as needed.. [Related terms: ocean view, waterfront, beach view, coastal view] Do the rooms at kastro hotel have a city view? Yes, some rooms offer a city view.. [Related terms: urban view, skyline view, street view] Can you describe the rooms at kastro hotel? Kastro Hotel rooms have been restyled, refurbished, and fully equipped with modern facilities, combining comfort and efficiency. All rooms are non-smoking, sound-proof, and equipped with quality room service available from morning to night. The suite, located on the 5th floor, offers breathtaking views over the sea and the city of Heraklion, featuring a large picture window, a fully equipped working desk, and free broadband high-speed internet connection.. [Related terms: room details, accommodation types, suite features, room layout] Are room upgrades available at kastro hotel? Write here the answer. [Related terms: better room, suite upgrade, premium room options, upsell] Does kastro hotel offer special packages? Write here the answer. [Related terms: deals, offers, honeymoon package, family bundle, all-inclusive] Are there additional services or products available at kastro hotel? Kastro Hotel offers several additional services that can be considered upsell or cross-sell options. These include: - **Car Rental and Excursions**: Guests have access to car rental services and can book excursions through the hotel. - **Parking**: The hotel is affiliated with the City Central Park Theotokopoulos, providing parking space at a fee of €6 per 24 hours. - **Business Amenities**: Services such as fax, postage, photocopying, and telephone are available for guests. - **Room Service**: Available up to midnight, offering guests the convenience of in-room dining. - **Conference Room**: A fully equipped conference room accommodating up to 30 persons is available for business meetings or events. - **Excursions**: The hotel offers excursion services for guests interested in exploring the area. - **Car Rental**: Guests can rent cars directly through the hotel for their convenience. - **Parking**: The hotel endorses “Theotokopoulos” City Center Parking, conveniently located 20 meters from the hotel, with a charge of €12 per 24 hours. - **Room Service**: Guests can enjoy room service from morning to night, enhancing their stay with in-room dining options. - **Conference Room**: The hotel features an air-conditioned and fully equipped conference room accommodating up to 30 persons, suitable for business meetings or events.. [Related terms: extras, add-ons, additional services, experiences] Are there any restaurants near kastro hotel? Kastro Hotel is centrally located in Heraklion, Greece, providing easy access to a variety of nearby restaurants. Guests have noted the hotel's proximity to dining options, mentioning that it is 'nicely located between port and the restaurants' and that they 'were able to walk to both.' Additionally, the hotel's central location offers easy access to local attractions, enhancing the overall travel experience.. [Related terms: local dining, places to eat nearby, food recommendations, nearby cafes] What local activities are available near kastro hotel? Kastro Hotel is centrally located in Heraklion, Crete, providing guests with convenient access to several local attractions. Within walking distance, guests can explore the Heraklion Archaeological Museum, which is approximately 500 meters away, and the Koules Fortress, situated about 550 meters from the hotel. Additionally, the Historical Museum of Crete is located approximately 200 meters away. The hotel offers car rental services, allowing guests to visit the Palace of Knossos, located approximately 6 kilometers from the hotel. The hotel also provides tour and ticket assistance to help guests plan their activities.. [Related terms: things to do, sightseeing, excursions, attractions, events] What are the points of interest near kastro hotel? The hotel is near to stadiums Stadium Eleftherias, to monuments Dermata Gate, Olympic Harmony, to museums RAM Rulers, Museum of Natural History of Crete, to stations KTEL - Intercity Bus Station of Heraklion, Heraklion, Champion Jet 2 & Caldera Vista, KTEL.. [Related terms: landmarks, tourist spots, monuments, must see places] Does kastro hotel offer airport shuttle services? Write here the answer. [Related terms: airport pickup details, shuttle schedule, transfer cost] What are the parking details at kastro hotel? We cooperate with 'city center parking theotokopoulos' which is located 20 meters from the hotel in Almyrou Street. They charge 8,00€ per 24 hours. No reservation is needed.. [Related terms: parking cost, parking availability, valet price, public parking nearby] What public transport options are near kastro hotel? It is well-connected to public transportation, being able to walk to stations KTEL - Intercity Bus Station of Heraklion, Heraklion, Champion Jet 2 & Caldera Vista, KTEL.. [Related terms: nearest metro, bus stop, train station, getting around] (Write here your FAQ): Write here the answer How far is Kastro Hotel from the center of Heraklio? Kastro Hotel is 1,300 ft from the center of Heraklio. How much does it cost to stay at Kastro Hotel? The prices at Kastro Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates. What are the check-in and check-out times at Kastro Hotel? Check-in at Kastro Hotel is from 13:30, and check-out is until 11:00. What type of room can I book at Kastro Hotel? Room options at Kastro Hotel include: Single;Double;Triple What kind of breakfast is served at Kastro Hotel? Guests staying at Kastro Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.5). Breakfast option(s) include: Continental;Buffet Additional information about kastro hotel: Kastro Hotel, located in the heart of Heraklion, Crete, offers a blend of modern amenities and traditional Cretan hospitality. The hotel features 39 soundproofed, non-smoking rooms equipped with individually controlled air conditioning, satellite flat-screen TVs, free Wi-Fi, personal laptop-sized safes, and tea and coffee making facilities. Guests can enjoy a buffet-style breakfast room, a 24-hour bar, and a rooftop lounge area with city views. Additional services include a 24/7 reception, room service until midnight, and a fully equipped conference room accommodating up to 30 persons. The hotel is conveniently situated within walking distance of the main shopping district, the Four Lions Square, and the famous Archaeological Museum. It is also easily accessible from Nikos Kazantzakis International Airport, located 4 km away, and the port of Heraklion, just 500 meters away. For guests arriving by car, the hotel endorses 'Theotokopoulos' City Center Parking, located 20 meters from the hotel, with a charge of €12 per 24 hours; reservation is not necessary.. [Related terms: extra details, unique features, special policies, additional services] What leisure activities, sports, or entertainment options do you offer? At kastro hotel, guests can enjoy the following activities: Library. Does the hotel have business centers, meeting rooms, or facilities for events? For professional needs, kastro hotel offers the following business facilities: Conference Rooms, Meeting Rooms, Fax/Photocopying. Are there laundry services, housekeeping, or garment care available? To ensure a clean stay, kastro hotel provides: Daily Housekeeping, Laundry, Ironing Service, Dry Cleaning. Are there any shared spaces, lounges, or public areas for guests to use? During your stay at kastro hotel, you have access to several common areas: Parking, Lobby, Elevators, Garden/Terraces, Shared lounge/TV Area. What facilities, services, and general amenities are offered at the hotel? kastro hotel provides a wide range of guest services, including: Parking, Lobby, Elevators, Garden/Terraces, Shared lounge/TV Area, Conference Rooms, Meeting Rooms, Fax/Photocopying, 24-hour Front Desk, Early Check-In, Baggage Storage, Currency exchage, Wake-up Service, Car Rental, Restaurant(s), Bar, Snack bar, Room Service, Vending machine, Library, Daily Housekeeping, Laundry, Ironing Service, Dry Cleaning, 24-hour security, Security alarm, Smoke alarms, Fire extinguishers, Safety deposit box, Wi-Fi, TV, Alarm clock, Baby Crib, Desk, Air conditioning, Heater, Mosquito net, Safe Box, Wardrobe/Closet, Balcony/Terrace, Hairdryer, Iron/Ironing board, Towels, Linen, Lounge area, Coffee/tea maker, Bathrobe and slippers, Sea view, City view, Describe the rooms of your property & characteristics. What are the dining options, restaurants, or breakfast services available? Food and beverage offerings at kastro hotel include: Restaurant(s), Bar, Snack bar, Room Service, Vending machine. What services are provided by the reception or front desk? Our team at kastro hotel can assist you with several reception services: 24-hour Front Desk, Early Check-In, Baggage Storage, Currency exchage, Wake-up Service. What are the room features and in-room amenities provided? The rooms at kastro hotel are equipped with various features: Wi-Fi, TV, Alarm clock, Baby Crib, Desk, Air conditioning, Heater, Mosquito net, Safe Box, Wardrobe/Closet, Balcony/Terrace, Hairdryer, Iron/Ironing board, Towels, Linen, Lounge area, Coffee/tea maker, Bathrobe and slippers, Sea view, City view, Describe the rooms of your property & characteristics. What safety measures and security systems are in place at the hotel? Your safety at kastro hotel is supported by several measures: 24-hour security, Security alarm, Smoke alarms, Fire extinguishers, Safety deposit box. Are there transport services, shuttles, or car rentals available at the property? kastro hotel facilitates your mobility with the following transport options: Car Rental.