## What you can do with this document You can get information about the hotel's general description, location, amenities, and facilities. You can also answer guest questions about policies (check-in/out, cancellation, pets, accessibility), pricing behavior and seasonality, and meeting or event spaces. Use the FAQ section to respond to specific guest queries. --- # Hotel Description ## Hotel General Description: The Lodging Establishments is a Resort. - The Resort is located in Malaysia. - The Resort has a five-star rating. - It is a medium-sized Resort with 121 rooms. ## Hotel Extended Description: -Property Name: Gaya island resort -General description : A luxurious resort that offers a serene escape with stunning views of Mount Kinabalu and the South China Sea. Guests can enjoy unique villas set amidst tropical mangroves, indulge in a sumptuous breakfast, and relax by the infinity pool and pool bar, all while experiencing the vibrant culture and natural beauty of the area. -Hotel features : Its emphasis on crafted and signature experiences that celebrate the vibrant culture and natural beauty of the area, allowing guests to engage actively or peacefully absorb their surroundings. -Cancellation policy : Any cancellations or changes to the reservation must be made by 6:00pm Malaysia time at least 7 days prior to the original date of arrival. Full pre-payment is required at the time of booking and is refundable up to 14 days before the original date of arrival. -Beach proximity : These villas offer a beautiful outlook and are walking distance from the resort's pristine sandy beach" "a five-minute boat ride from the main resort, tavajun bay unfolds like a secret." "steps lead down to the resort’s pristine sandy beach -Parking information : Parking is chargeable at a daily rate -Pool information : The resort has an infinity lap pool, near the pool bar & lounge, with an accompanying children’s pool -Spa information : Discover a series of immersive spa journeys inspired by sabah’s cultural traditions, featuring rituals rooted in kadazandusun heritage and personalised scent explorations using indigenous essential oils -Gym information : The gym, located near the library, is open 24 hours and fully equipped for strength and cardio training. equipment and facilities are available for guest use at all times -Restaurant information : We craft private dining experiences that engage all the senses. From spectacular landscapes to the invigorating sea air, every element is curated to complement an exceptional culinary journey. The result is more than a meal—it’s a memory to be treasured." "Guests can order from a menu of à la carte selections at Feast Village, a freshly grilled selection of local and international dishes at Tavajun Bay, or casual light bites and refreshing cocktails at the Pool Bar & Lounge, all set against stunning island views. -Meetings information : Our venues adapt to your needs—from fully-equipped meeting rooms to stunning beachfront settings—while our experienced events team handles every detail with distinctive resort touches that guests remember long after they leave." "discover thoughtfully designed spaces—from meeting halls and pools to tennis courts and quiet library corners—enhancing every resort moment -Family amenities information : Baby policy – two infants (aged one year and under) may stay free of charge and will count towards maximum villa occupancy. a cot can be provided by the resort, subject to availability." "each villa has a maximum occupancy of two adults and two children (aged 11 years and under) with a surcharge applied with no additional resort credit # Frequently Asked Questions (FAQs) What is the official name of the property? The official name of the hotel is gaya island resort. [Related terms: property name, hotel title, establishment name] Where is gaya island resort located? gaya island resort is located at malohom bay tunku abdul rahman marine park kota kinabalu sabah malaysia 88000 kota kinabalu,,malaysia. [Related terms: address, directions, whereabouts, neighborhood, map location, surroundings] What is the official website of gaya island resort? You can visit the official website at https://www.gayaislandresort.com/. [Related terms: website, link, homepage, web address, online site] What are the check-in and check-out hours at gaya island resort? Guests may check-in from 3:00pm onwards and are required to check out by 11:00am.. [Related terms: arrival time, departure time, check-in policy, check-out policy, front desk hours] Are there any additional fees or taxes at gaya island resort? Yes, please note the following charges: Yes, there are additional fees when booking a stay. A compulsory conservation fee of MYR 35 applies on the first night of stay, and an additional MYR 25 for each subsequent day per guest, including children. These fees contribute to Sabah Parks for ecosystem preservation. Additionally, a fuel surcharge of MYR 10 per person per way will apply for transfers starting from 01 May 2026, and a fuel surcharge of MYR 100 per boat per way will also apply for private boat charters from the same date.. [Related terms: taxes, extra charges, tourist tax, resort fee, surcharges, hidden costs] Is there a concierge service at gaya island resort? Yes, concierge service is available. The concierge is available to assist guests with restaurant reservations, personalized dining experiences, and cooking classes. Advance reservations are recommended to secure preferred times.. [Related terms: guest services, ticket booking, tour assistance, help desk] Are lockers available at gaya island resort? Yes, lockers are available for guests. Lockers are available for guest use.. [Related terms: storage lockers, secure storage, safe storage] Is there a library at gaya island resort? Yes, guests have access to a library. The library, situated between the gymnasium and Fisherman’s Cove, is a breezy open-air space offering a curated selection of magazines and multi-lingual novels. Guests are welcome to enjoy quiet reading at their leisure.. [Related terms: reading room, books, quiet area, study] Is babysitting service available at gaya island resort? Yes, babysitting services are available. Baby sitting services are available at an additional cost. This may be booked in advance or during check-in.. [Related terms: nanny, child care, baby sitting, kids supervision] Is there a kids' pool at gaya island resort? Yes, there is a pool specifically for kids. Guests may use our infinity lap pool, which is accompanied by a children's pool.. [Related terms: paddling pool, children's pool, splash pool, shallow pool] Is Wi-Fi available at gaya island resort? Yes, gaya island resort offers Wi-Fi. Complimentary (free) Wi-Fi is available.. [Related terms: internet access, wireless connection, high-speed net, online access, broadband] Are baby cribs available at gaya island resort? Yes, baby cribs are available. Yes, baby cots can be arranged. Please contact us ahead of your stay so we may make the necessary arrangements.. [Related terms: cot, infant bed, baby bed] Is a shower kit provided at gaya island resort? Yes, a shower kit is available. Toiletries are provided in each room.. [Related terms: toiletries, shampoo, soap, conditioner, amenity kit] Does gaya island resort have parking? Yes, gaya island resort offers parking. Parking is chargeable at a daily rate. [Related terms: car park, garage, valet parking, vehicle storage, parking lot] What is the cancellation policy at gaya island resort? Any cancellations or changes to the reservation must be made by 6:00pm malaysia time at least 7 days prior to the original date of arrival." "full pre-payment is required at the time of booking and is refundable up to 14 days before the original date of arrival. [Related terms: refund policy, booking cancellation, modify reservation, cancel rules, money back] What leisure activities, sports, or entertainment options do you offer? At gaya island resort, guests can enjoy the following activities: Library, Babysitting Service. Are there any shared spaces, lounges, or public areas for guests to use? During your stay at gaya island resort, you have access to several common areas: Parking. What facilities, services, and general amenities are offered at the hotel? gaya island resort provides a wide range of guest services, including: Parking, Concierge Service, Lockers, Library, Babysitting Service, Kids' pool, Wi-Fi, Baby Crib, Shower kit. Is there a swimming pool, spa, gym, or wellness area at the hotel? Wellness facilities at gaya island resort are available for your relaxation, specifically: Kids' pool. What services are provided by the reception or front desk? Our team at gaya island resort can assist you with several reception services: Concierge Service, Lockers. What are the room features and in-room amenities provided? The rooms at gaya island resort are equipped with various features: Wi-Fi, Baby Crib, Shower kit.